Refund policy
Returns, Refunds & Replacements Policy
Last Updated: 7 August 2026
At NV Agencies, we want customers to receive the correct product in good condition and to clearly understand their options if a product needs to be returned.
This policy explains return eligibility, return shipping responsibilities, refunds, replacements and applicable deductions.
For dispatch timelines, delivery delays, courier information and delivery-related issues, please refer to our Shipping & Delivery Policy.
Return Policy at a Glance
- Return request period: Within 7 days of delivery
- Return method: By mail/courier after return authorization
- Customer-fault return shipping: Paid by the customer
- Wrong/damaged product sent by NV Agencies: Return cost borne by NV Agencies
- Customer-fault restocking and handling fee: ₹25 per returned order
- Restocking fee for an NV Agencies error: None
- Standard return condition: Unused, uninstalled and in original condition
- Refund method: Original payment method or another verified refund method where necessary
- Refund timeline: Normally 7–10 business days after refund approval
1. Return Window
A return request must be submitted within 7 days of delivery.
The return period begins from the date the courier records the order as delivered.
Return requests submitted after this period may not be eligible for a standard return.
Delivery problems where the parcel has not actually been received are governed separately by our Shipping & Delivery Policy.
2. What Products Can Be Returned?
An eligible return may be requested where:
You Received the Wrong Product
If NV Agencies supplied a product different from the product ordered, please contact us within the return period.
Once verified, NV Agencies will arrange an appropriate replacement or refund and bear the applicable return shipping cost.
The Product Arrived Damaged
If a product is physically damaged when received, contact us promptly with the required photographs and unboxing evidence.
Once verified, NV Agencies will provide an appropriate replacement or refund.
NV Agencies will bear the applicable return shipping cost for verified transit-damaged products.
The Product Is Defective
If a product is found to be defective upon receipt or initial inspection, contact us within the applicable return period with details of the issue.
The claim will be reviewed based on the nature of the product and available evidence.
Where the defect is verified and is not the result of installation, misuse, alteration or customer damage, an appropriate replacement or refund will be provided.
The Product Does Not Fit Your Vehicle
Two-wheeler spare parts may differ according to model, variant, manufacturing year and specification.
If the product supplied is the product you ordered but it is not compatible with your vehicle, you may request a return within 7 days provided the product remains unused and uninstalled.
Because the correct product ordered was supplied, this is treated as a customer-initiated return.
The customer is responsible for return shipping and the applicable customer-fault restocking and handling fee.
You Ordered the Wrong Product
If you accidentally ordered the wrong part, you may request a return within 7 days provided the product remains unused, uninstalled and otherwise eligible for resale.
The customer is responsible for return shipping and the applicable customer-fault restocking and handling fee.
You Changed Your Mind
An unused and uninstalled product may be returned within 7 days if you no longer require it.
The customer is responsible for return shipping and the applicable customer-fault restocking and handling fee.
3. Return Condition Requirements
Unless the return relates to a product that arrived damaged or defective, the returned product must:
- be unused;
- not have been installed;
- not have installation marks;
- not contain grease, scratches or signs of use;
- not have been altered, modified or tampered with;
- include the original product packaging where supplied;
- include the original labels, accessories and components supplied with the product; and
- be in a condition suitable for resale.
Customers should therefore verify compatibility before attempting installation.
Attempting to install a spare part can create marks or damage that may make the product ineligible for a standard return.
4. When a Standard Return May Be Refused
A standard customer-initiated return may be refused where:
- the return request was submitted after the 7-day return period;
- the product has been used;
- installation has been attempted;
- the product contains installation marks, grease, scratches or damage caused after delivery;
- the product has been modified or altered;
- supplied components or accessories are missing;
- the product packaging is missing or materially damaged without reasonable cause; or
- the product is otherwise no longer in resalable condition.
These restrictions do not remove the customer's ability to raise a genuine claim concerning a product that was incorrectly supplied, damaged in transit or defective when received.
5. Verify Compatibility Before Ordering
Customers are strongly encouraged to confirm that a product is suitable for their motorcycle or scooter before placing an order.
Please:
- verify the vehicle model and variant;
- compare the existing part with the product photographs and description;
- check relevant part numbers where available; and
- consult a mechanic where compatibility is uncertain.
Customers may also contact NV Agencies before ordering for assistance.
Where NV Agencies specifically confirms in writing that a product is compatible with the vehicle details supplied by the customer and that information is subsequently found to be incorrect, the matter will be reviewed as an NV Agencies error rather than an ordinary customer compatibility return.
6. How to Request a Return
To request a return, contact us within the applicable 7-day return period.
Email: customer.care@nvagencies.co.in
You may also use the WhatsApp customer-support option available on our website.
Please provide:
- your order number;
- the product concerned;
- the reason for the return;
- photographs of the product and packaging where relevant; and
- an unboxing video where required under this policy.
Please do not send a product back without return authorization.
Our team will provide the applicable return instructions after reviewing your request.
7. Return Address
Approved returns should be sent to:
NV Agencies
#2/3, NV House
H. Siddaiah Road
Bengaluru – 560002
Karnataka, India
Where the customer is responsible for return shipping, we recommend using India Post or another trackable shipping service.
Please retain the tracking receipt until the return and refund have been completed.
8. Who Pays Return Shipping?
NV Agencies Pays
NV Agencies will bear the applicable return shipping cost where the return is verified to have resulted from:
- the wrong product being supplied by NV Agencies;
- a product arriving damaged;
- a verified defect existing upon receipt; or
- another error attributable to NV Agencies.
No customer-fault restocking fee will apply in these cases.
Customer Pays
The customer is responsible for return shipping where:
- the wrong product was ordered by the customer;
- the product does not fit where the ordered product was correctly supplied;
- the customer changes their mind; or
- the return is otherwise requested for a reason not attributable to NV Agencies.
9. Original Shipping Charges on Customer-Initiated Returns
Where an order was successfully delivered and the customer later returns it because they:
- ordered the wrong product;
- selected an incompatible product; or
- changed their mind,
any shipping amount originally paid by the customer is non-refundable.
The customer is additionally responsible for the cost of sending the product back to NV Agencies.
NV Agencies will not ordinarily recover any additional difference between the subsidised shipping amount charged at checkout and the actual forward courier cost for a normally delivered customer-initiated return.
10. Restocking & Handling Fee
A fixed ₹25 restocking and handling fee per returned order applies where a return arises from circumstances attributable to the customer.
The fee helps partially cover costs associated with:
- picking and processing the original order;
- packing materials;
- packing and order handling;
- receiving and checking the returned parcel;
- processing the return; and
- returning eligible products to inventory.
The ₹25 fee may apply where:
- the customer ordered the wrong product;
- the correctly supplied product does not fit the customer's vehicle;
- the customer changed their mind;
- delivery was refused;
- an incorrect or incomplete address caused the parcel to be returned; or
- another customer-related issue resulted in a Return to Origin.
No restocking or handling fee is charged for a return caused by an error attributable to NV Agencies.
11. Unboxing Video Requirement
A complete, continuous and uncut unboxing video is required for claims involving:
- missing products;
- missing quantities;
- an incorrect product inside the parcel; or
- physical damage that was present when the parcel was opened.
The video should clearly show:
- the unopened parcel;
- the shipping label;
- all visible sides of the parcel;
- the parcel being opened without interruption; and
- the complete contents of the parcel.
Customers should also photograph any visible external parcel damage before opening the package.
This evidence is necessary because it allows NV Agencies to verify packing and transit-related claims and raise appropriate disputes with the courier or logistics partner.
A latent product defect that could not reasonably have been identified during unboxing may be reviewed separately based on appropriate evidence of the defect.
12. Missing Items
If an item or quantity is missing from the parcel, please contact us promptly with:
- your order number; and
- the complete uncut unboxing video.
Once the discrepancy is verified, NV Agencies will provide an appropriate replacement or refund for the confirmed missing item, subject to product availability.
13. Inspection of Returned Products
All returned products are inspected after they reach NV Agencies.
The inspection is used to confirm:
- the identity of the returned product;
- the condition of the product;
- whether installation or use has occurred;
- whether all applicable components have been returned; and
- whether the return meets the requirements of this policy.
Refund approval is subject to the outcome of this inspection.
14. Return Transit Deadline
After your return request has been approved, please send the product back promptly using the return instructions provided.
The returned product should normally reach NV Agencies within 12 days of the return request being approved.
Where tracking demonstrates that the customer dispatched the parcel promptly but delivery to NV Agencies was delayed by the postal or courier service for reasons outside the customer's control, NV Agencies will review the circumstances rather than automatically rejecting the return solely because of the carrier delay.
15. Refunds
Once the returned product has been received, inspected and approved, the eligible refund will be processed.
Refunds are normally issued to the original payment method.
Where the original payment method cannot receive a refund, NV Agencies may request verified bank or payment details to complete the refund through another appropriate method.
Once processed, refunds normally take approximately 7–10 business days to appear, depending on the customer's bank or payment provider.
16. Refund for an NV Agencies Error
Where the return results from an incorrect, damaged or verified defective product attributable to NV Agencies, the eligible refund may include:
- the product value;
- applicable original shipping charges associated with the affected order; and
- the approved return shipping expense where applicable.
Alternatively, the customer may be offered a replacement where stock is available.
No customer-fault restocking fee will be charged.
17. Refund for a Customer-Initiated Return
For a normally delivered order returned because the customer ordered the wrong product, selected an incompatible product or changed their mind:
- the eligible product value will be refunded after inspection;
- the original shipping charge paid by the customer is non-refundable;
- the customer bears the return shipping cost; and
- a ₹25 restocking and handling fee will be deducted from the eligible refund.
18. Customer-Fault Return to Origin (RTO)
An order may be returned to NV Agencies by the courier because of circumstances attributable to the customer, including:
- an incorrect or incomplete address;
- repeated customer unavailability;
- failure to respond to delivery attempts;
- refusal to accept the parcel; or
- another customer-related delivery failure.
For these orders, NV Agencies may recover the actual logistics costs incurred because of the unsuccessful delivery.
The deduction may include:
- the portion of the actual forward shipping cost paid by NV Agencies that was not already recovered from the customer;
- the actual Return to Origin charge imposed by the courier; and
- the fixed ₹25 restocking and handling fee.
Any amount already paid by the customer towards shipping will be taken into account and will not be charged twice.
19. Example of an RTO Refund Calculation
For example:
- Actual forward shipping cost paid by NV Agencies: ₹100
- Shipping amount already paid by customer: ₹79
- Unrecovered forward shipping cost: ₹21
- Courier RTO charge: ₹90
- Restocking and handling fee: ₹25
Total deduction: ₹136
The eligible balance of the order value would be refunded after the returned parcel has been received and verified.
Actual shipping and RTO amounts vary depending on the parcel and courier.
20. When RTO Deductions Will Not Apply
Customer-fault RTO deductions will not apply where the failed delivery was caused by:
- an incorrect address supplied by NV Agencies to the courier despite the customer providing the correct address;
- a verified courier error;
- a courier misdelivery;
- loss in transit; or
- another circumstance not attributable to the customer.
Such cases will be reviewed under our Shipping & Delivery Policy.
21. Re-Shipment
Where a customer-fault RTO parcel has been returned to NV Agencies, the customer may request re-shipment.
Re-shipment will be arranged only after:
- the parcel has been received back;
- the item remains suitable for re-shipment;
- any applicable outstanding logistics costs have been resolved; and
- the new shipping charge has been paid.
22. Replacements
Where an incorrect, damaged or verified defective product has been supplied, NV Agencies may offer a replacement.
Replacements are subject to stock availability.
If an appropriate replacement is unavailable, an eligible refund will be issued.
23. Delivered but Not Received
Claims involving a courier tracking status of “Delivered” where the customer has not actually received the parcel are governed by our Shipping & Delivery Policy.
Such cases must be reported to NV Agencies within 48 hours of the tracking status being updated to Delivered so that a Proof of Delivery investigation can be raised promptly with the courier.
24. Delivery Delays
Delivery delays and undelivered shipments are governed by our Shipping & Delivery Policy.
Customers should inform NV Agencies within 48 hours of a material delivery delay or the expected delivery timeline being exceeded so that our team can promptly follow up with the courier partner.
25. Contact Us
For returns, refunds or replacement assistance:
NV Agencies
#2/3, NV House
H. Siddaiah Road
Bengaluru – 560002
Karnataka, India
Email: customer.care@nvagencies.co.in
Customer support is also available through the WhatsApp option displayed on our website.
For courier, tracking, delivery and dispatch information, please refer to our Shipping & Delivery Policy.