Spring Kick Pep/Jupiter/Wego (NAT0125)

1. Courier Services: We partner with Shipmozo for extensive coverage and large partner network like Delhivery, Xpressbees, Ekart.
2. Order Dispatch: Orders are prepared for dispatch within 24 working hours of receipt.
3. Delivery Time: South India/Metro Cities 3-5 days, Rest of India 5-7 days, North East and Islands 7-8 days. Note: Exceptional cases might take longer.
4. Order Tracking: Tracking details will be sent via email within 24 working hours of order placement and order can be tracked from here.
5. Dispatch Location: All orders are dispatched from our Bengaluru warehouse.
6. Nationwide Shipping: We deliver across all of India.

Procedure

1. Request a Return: Email customer.care@nvagencies.co.in or WhatsApp your order number and issue details.
2. Ship the Product: Once authorized, return it via India Post to: NV Agencies, #2/3, NV House, H. Siddaiah Road, Bengaluru - 560002
3. Refund: After quality check, refunds are processed within 7-10 days (bank timelines apply).

Guidelines

• Accepted Returns: Wrong/damaged product or if it doesn’t fit your bike/scooter.
• Non-Refundable: Shipping fees for incorrect orders or RTO (Return to Origin) cases.
• RTO Costs: Deducted for undeliverable orders due to incorrect address or customer unavailability.
• Deadlines: Return requests must be made within 7 days of delivery. Products must reach us within 12 days of approval.
• Unboxing Video: Required for claims of damaged/missing items.

For complete details, carefully review our policy page. Let’s keep your ride smooth! 🚀